Help

FAQ

Village App is a babysitting exchange for your trusted circle.
It lets you swap babysitting with friends and neighbours using points instead of cash — making care fair, easy, and community-based.
No — and that’s what makes it special.
Village App is for private Hubs of people who know each other or are connected through friends. It’s designed to feel more like a WhatsApp group than a marketplace.
Earn points when you babysit. Spend them when you need help.
Points are automatically tracked and calculated based on time — with different rates depending on the time of night. It’s a simple, fair system that keeps everything balanced.
Yes — up to a limit.
You can go down to -10 points (default setting), so you can still book help even if you haven’t babysat recently. The app gives you gentle nudges to earn points back.
You can invite friends, neighbours, or school parents — anyone you trust.
Think of it like your extended village. You can create your own Hub or join an existing one with a code.
Yes — it’s a give-and-take model.
Everyone in your Hub contributes. You don’t need to do it all the time, but the system works best when everyone both gives and receives help.
We’re here to support you.
You can reach us in-app or by email for any questions, concerns, or feedback.

Still having trouble?

Let us know what issue you’re experiencing and we’ll get back to you ASAP.

Have some ideas on how we could improve?

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